Privacy Policy - Motsepe Casino

At Motsepe Casino (“we,” “us,” or “our”), we are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our practices in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws. By using our Platform, you consent to the terms of this policy.

1. Information We Collect

We collect data necessary to provide our services, verify your identity, and ensure legal compliance. This includes:

1.1 Information You Provide

Account Registration: Name, date of birth, email, phone number, physical address.
Financial Transactions: Payment method details (e.g., bank account, card number), transaction history.
Verification Documents: Copies of ID, passport, utility bills, or proof of address.
Communications: Records of chats, emails, or support tickets.

1.2 Automatically Collected Data

Technical Data: IP address, device type, browser, operating system.
Usage Data: Pages visited, game history, session duration, clicks.
Cookies: We use cookies (see Section 6) to enhance user experience and analyze traffic.

1.3 Data from Third Parties

Fraud Prevention Services: Information to verify identity or prevent financial crimes.
Game Providers: Data related to gameplay and transactions (e.g., bets, wins).

2. How We Use Your Information

We process your data to:

Create and manage your account.
Process deposits, withdrawals, and bonuses.
Verify your identity and prevent fraud.
Provide customer support and resolve disputes.
Improve our Platform, games, and services.
Send promotional offers (if you opt in).
Comply with legal and regulatory obligations.

3. Sharing Your Information

We only share your data in the following cases:

Service Providers: Payment processors, game developers, IT support, and fraud detection agencies.
Legal Compliance: To regulators, law enforcement, or courts if required by law.
Business Transfers: In mergers, acquisitions, or asset sales (with confidentiality safeguards).
With Your Consent: For purposes outside this policy (e.g., third-party promotions).

We never sell your personal data to advertisers or unauthorized third parties.

4. Data Security

We implement industry-standard measures to protect your information:

Encryption (SSL/TLS) for data transfers.
Secure servers with restricted access.
Regular security audits and monitoring.

5. Your Rights

Under POPIA, you have the right to:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Ask us to delete data (subject to legal obligations).
Object: Opt out of marketing communications or data processing.
Lodge Complaints: Contact the Information Regulator (South Africa).

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Purpose: Cookies improve site functionality, remember preferences, and analyze traffic.
Types:
- Essential: Required for core features (e.g., login).
- Analytical: Track usage patterns (via tools like Google Analytics).
- Marketing: Display personalized ads (if consented).
Management: Adjust cookie settings via your browser. Note: Disabling cookies may limit Platform functionality.

7. Retention Period

We retain your data only as long as necessary:

Active Accounts: Until account closure.
Legal Requirements: Up to 5 years for financial/regulatory records.
Marketing: Until consent is withdrawn.

8. International Transfers

Data may be transferred to and processed in countries outside South Africa (e.g., EU-based game providers). We ensure such transfers comply with POPIA and use safeguards like GDPR-approved agreements.

9. Children’s Privacy

Our Platform is not intended for users under 18. We immediately delete accounts and data if underage use is detected.

10. Policy Updates

We may update this policy periodically. Changes take effect upon posting on the Platform. Continued use constitutes acceptance.